I am a huge fan of sharing - whether it's a ride share (Lyft), car rental (Turo), home (AirBnB) or delivery service (GoShare) to name a few. These services allow for an entire new economy to be built on the contributions of private individuals. In the...
The best advice I can give any business owner (and people in general) is to always have a learning mindset. It's a common problem to get too comfortable in your own knowledge and miss out on valuable opportunities to learn something new. The great news is...
Customer-centric is a popular catch phrase that can mean almost anything. I wasn't fond of the formal definition from Business Dictionary.com so came up with my own. “Creating a positive consumer experience at every touch point from the first contact through to the 1,000,000th visit. Leveraging people, processes, technology...
The question that every business faces is when to put your interests before your customers. It's a tricky situation indeed and companies big and small struggle with that question all the time. As a simple example, let's say that you really want a customer to provide you...
Since starting The Good Life Consulting I have been bombarded with advertisements that tell me that if I do this "ONE THING" that my business will be an instant success. You know the ones I'm talking about...
Being more productive is a good thing. Not only will it mean that you have more hours in the day, but your customers and team will be happier. What if I told you that you actually have enough time to do everything you need to do...
Competition across all industries is continuing to get more intense. In fact, this is the top business concern for most entrepreneurs, keeping many of us up at night worrying about how to find that "thing" that makes us special and different enough to attract new...