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13 Sep Is Your Industry Really That Different?

Posted at 09:15h in Client Relationship, Customer Service by Tina Selwyn
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When I worked for American Express I commonly came across the issue of what I like to call the 'unique snowflake syndrome'. Stay with me now, it will make sense. Generally it first showed itself  in a discussion about expanding an idea, such as "This worked really well in...

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05 Sep You Don’t Know Everything…Sorry.

Posted at 17:40h in Tips and Tools by Tina Selwyn
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The best advice I can give any business owner (and people in general) is to always have a learning mindset. It's a common problem to get too comfortable in your own knowledge and miss out on valuable opportunities to learn something new. The great news is...

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26 Jun Stop the Rollercoaster and Take Control of Your Business

Posted at 17:27h in Tips and Tools by Tina Selwyn
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Have you ever found your business in a lull with not enough customers then POW!!! your funnel is full and now you are overcapacity and struggling to keep up? It's a very common problem, especially in the beginning and it can seem like a rollercoaster...

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19 Jun Sick of your business? It’s okay, you’re in good company.

Posted at 17:10h in Tips and Tools by Tina Selwyn
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Day to day running a business is really hard. Most likely as a business owner you are wearing a lot of hats and also most likely you don't enjoy (or are good at) wearing all of them. The every day grind can get you down...

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01 May Secret Sauce: Customer Loyalty & Productivity

Posted at 17:05h in Tips and Tools by Tina Selwyn
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At first these two things might not make sense together, but hear me out. The #1 focus for all companies should be to develop a loyal client base. It's far cheaper to retain a customer than to acquire a new one and if that's not enough,...

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21 Mar Why Invest In A Competitive Analysis

Posted at 16:56h in Tips and Tools by Tina Selwyn
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Competition across all industries is continuing to get more intense. In fact, this is the top business concern for most entrepreneurs, keeping many of us up at night worrying about how to find that "thing" that makes us special and different enough to attract new...

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