Healthy UX As new technology emerges so does opportunities for enhanced user experiences. We all have experienced a moment of initial shock when experimenting with a new product, platform, or service. We try to figure it out, test out the different options, and decide whether...
A new age of consumers, employees, and decision makers are on the cusp of creating monumental changes for most industries. Millennials are breaking into the workforce and heavily influencing the world around them. About one third of the American workforce is aged between 18-24 and...
When I worked for American Express I commonly came across the issue of what I like to call the 'unique snowflake syndrome'. Stay with me now, it will make sense. Generally it first showed itself in a discussion about expanding an idea, such as "This worked really well in...
Customer-centric is a popular catch phrase that can mean almost anything. I wasn't fond of the formal definition from Business Dictionary.com so came up with my own. “Creating a positive consumer experience at every touch point from the first contact through to the 1,000,000th visit. Leveraging people, processes, technology...
The question that every business faces is when to put your interests before your customers. It's a tricky situation indeed and companies big and small struggle with that question all the time. As a simple example, let's say that you really want a customer to provide you...