Running a business is hard, especially if you are constantly wondering whether your team is fulfilling on your brand promise. It’s not only hiring the right people, it’s also providing your staff with support and incentives that make them not only come to work but to be ambassadors for your business. Think about it this way, if you have a staff that is engaged and highly skilled then you have basically multiplied your ability to grow your business and keep your customers happy. That sounds like a good investment to us.
-Dr. Crosby Roper, Owner, Bay Park Veterinary Clinic
This veterinary practice had been proudly serving the community for over 20 years and knew that they had to keep laser focused on customer expectations to continue to grow. To do that, they needed to invest in their staff both through education of best-in-class customer service, technical training and a compensation model that valued results. But it’s a tricky thing to get the balance right while still coping with day-to-day demands of the business. That’s where we came in with training, a strategy and most importantly a clear and consistent evaluation model to ensure employees were compensated by being ambassadors of this valuable brand.
No structure in place to reward highest performing employees and train staff that needed to improve.
Leaders are empowered and employees are clear on how they will be evaluated; enabling a high-performing team all supporting the company goals.